Shipping & Delivery
Updated October 21, 2026.
SHAI is preparing its first release. Our website currently accepts First 50 reservation requests without payment. Production of the first 50 Stamped Puffers has begun. Product purchases are not yet open.
Origin & destinations
Customer orders will be fulfilled from Ontario, Canada. We are preparing Canadian shipping first. International destinations, including the United States, are not yet confirmed for launch; availability and any applicable duties or tax treatment will be shown before payment.
Rates & delivery estimates
We are preparing FedEx shipping, subject to account activation and integration testing. Available services, shipping charges and estimated delivery times will be shown before payment when purchasing opens. We do not promise same-day dispatch or a fixed transit time at this stage.
Your order emails
When purchasing opens, an order confirmation will acknowledge your purchase. A separate shipping confirmation will provide your carrier tracking number once your parcel is prepared for dispatch. A label-created update means a shipment has been booked; tracking will update as the carrier scans the parcel.
First 50 timing
Our target purchase opening is December 10, 2026. This is not a promised delivery date. Confirmed reservation holders will receive purchase instructions when their jackets are ready.
Need help?
Contact shai.official.apparels@gmail.com about shipping, address details or a parcel in transit. Please include your order number if you have one.
SHAI Returns & Exchanges
Updated October 21, 2026. Purchases are not yet open. These are the terms prepared for SHAI’s first product release.
10-day exchange request window
For a voluntary size exchange, contact shai.official.apparels@gmail.com within 10 calendar days after delivery, quoting your order number, the item and size received, the size requested and the reason for the exchange. Please wait for approval and return instructions before sending an item.
Eligible condition
Garments must be unworn, unwashed, unaltered and free of stains, odours or damage, with original labels and hang tags attached. Trying an item on indoors to check fit is acceptable. Include any accessories supplied with the item and protect it in suitable packaging.
Exchange after inspection
A return label or a carrier delivery scan does not mean an exchange has been approved. We must receive and inspect the actual garment, including its identity, condition, tags and supplied accessories. An empty parcel or a parcel containing a different item does not satisfy a return.
We aim to review received returns within five business days and will email the outcome. If an item is ineligible, we will explain why and discuss the next steps with you. Approved exchanges depend on replacement stock. If your requested size is unavailable, we will contact you to agree on an alternative; we will not substitute a size or issue store credit without your agreement.
Exchange shipping costs
For an approved voluntary size exchange, the customer pays return shipping and SHAI pays standard shipping for the replacement garment. Any optional upgrade must be agreed in advance. If we supplied an incorrect or defective item, SHAI will arrange the appropriate remedy and cover the necessary return and replacement shipping where applicable.
Return instructions and labels
After approval, we will provide the correct return address and shipping instructions, including a return label where available. Label charges, if applicable, will be disclosed before you accept them. Keep your drop-off receipt and tracking details. Do not send returns to the corporate registered office or any address on packaging without authorisation. Our automated return-label service is not active yet.
Refunds and your rights
For a change of mind or a voluntary size change, our standard offer is an exchange rather than a cash refund. This policy does not limit any rights or remedies available under applicable consumer law, including for defective, misdescribed, incorrect or undelivered goods. A statutory refund or other required remedy is not replaced by store credit.
First 50 reservation requests
No payment is collected for a First 50 reservation request. There is no purchase obligation and no paid order to refund at the reservation stage. You may cancel your request by emailing SHAI.